Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only.  Please see below the form or information on our return policy.  By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

RETURNS

  1. Return Due To Change Of Mind
    Lumia Science will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.  Once returns are received and accepted, refunds will be processed to store credit for a future purchase.  We will notify you once this has been completed through email.

(Lumia Science) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

  1. Warranty Returns
    Lumia Science will happily honor any valid warranty claims, provided a claim is submitted with the receipt of items.

Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.  Upon return receipt of items for warranty claim, you can expect Lumia Science to process your warranty claim within 7 days.

Once warranty claim is confirmed, the manufacturer will make a determination for the following:

(a) repair your item

(b) replace your item

RETURN PROCESS

To return an item, please email customer service at orders@lumiascience.com to obtain a Return Merchandise Authorization (RMA) number.  After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address

LUMIA SCIENCE
Attn: Returns RMA#
14701c Arminta St.
Van Nuys, CA  91402
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least one(1)days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
818-956-3211
orders@lumiascience.com